الأحكام والشروط

Terms And Conditions 

We at The Medical commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won't get damaged during transit. Please note that The Medical is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

• We DO NOT allow returns on sold products - online or in retail outlets

• We DO NOT accept refurned goods, as we believe that customers should get the best quality products.

• Refunds are NOT given for any purchases made - be they online or in retail store

• We DO NOT encourage exchanges of our products.

• We DO NOT engage in reselling used products.

 

For International Orders:

 

• We DO NOT support Exchanges or Returns.

• If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.

• Orders already in shipping cannot be returned, canceled or refunded.

• If you face any issues, please contact our Support Team immediately

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms

Changes To Our Return & Refund Policy

 

 

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those to use the Service changes will be prominently posted here. Then, if you continue, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: Themedical@med-dds.com

• Via Phone Number: +962799656604